Customer Service

VictOptics is dedicated to providing you with the most efficient and convenient service! For our customers, we have US-based and China-based warehouses committed to offering you the best service. For areas near America warehouse, we will give priority to delivery from USA warehouse. Otherwise, it will be shipped from the local warehouse in China.

We offer various and super cost-effective delivery methods as below:

When will my order ship?

Standard handling and processing time for orders is 2-5 business days. We usually pack most orders within 3 business day and we guarantee that the items will be shipped out in 2-5 days.

How will I know where are my order?

When your order ships, you will receive an email notifying you and allowing you to see its shipment status all the time. You can also send us inquiries anytime.

When will my order arrive?

Delivery time depends on the destination, your chosen shipping method and other factors. For specific logistics time, please communicate with customer service ([email protected]).

In the event of a defect under this warranty, we will, at our option, repair the product. This warranty does not cover damages caused by misuse or improper handling. Also, this warranty is null and void if modification or maintenance is provided by someone other than VictOptics. This warranty is non-transferable. (Please contact customer service first to confirm whether the damage can be repaired)

In the event of a defect under this warranty, we will, at our option, return the product. This warranty does not cover damages caused by misuse or improper handling. Also, this warranty is null and void if modification or maintenance is provided by someone other than VictOptics. This warranty is non-transferable. (Please contact customer service first to confirm whether the return conditions are met)

We promise:

1. USA customers are able to enjoy local exchange and return at our USA office. Just contact +1 (801)701-0907.

2. Feel free to contact us if you have any questions or concerns before or after your purchase. We will reply you within 24 hours. Before returning a product, please contact us so we can give you all the information you’ll need to get your return processed as quickly as possible.

Your VictOptics brand product is warranted of defects in materials and workmanship for a period of 1 year from the time of purchase by the original purchaser. Batteries are not covered under warranty.

• For products not directly purchased from us, customer should contact their local dealer for an applicable warranty.
• Please Note: Please contact us before returning a product so we can give you all the information you’ll need to get your return processed as quickly as possible.